3CX Feature Comparison

Standard

Free 1st Year -From £266.00 8SC/pa

Pro

From £322.00 8SC/pa

Enterprise

From £398.00 8SC/pa

Management and Scalability

Extensions Unlimited Unlimited Unlimited
Number of Simultaneous Calls Supported > 1,024 > 1,024 > 1,024
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call Transfer
MWI – Message Waiting Indicator
Ring Extension & Mobile Simultaneously
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways
>Sennheiser Headset Integration
Extensive Codec Support (G711, G722, GSM, Speex, ILBC)
G729 Codec Support
Busy Lamp Field (BLF)
Call Reporting
Call Parking / Pickup
Intercom/ Paging
Custom SMTP Server 3CX SMTP
Custom FQDN 3CX FQDN
Configure BLF’s from the Clients
Hot desking

Management and Scalability

Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Scheduled Backup
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Restore
Inbuilt Fail Over Functionality
Standby Licence

Unified Communications

See the Presence of Your Colleagues
Receive Voice Mail via Email
Advanced Forwarding Rules
Setting Up Conference Calls
Click2Call Extension
Receive Faxes via Email as PDF
Integrated Fax Server
View Presence of Remote Offices

Call Center / Contact Center

Call Recordings Search
Call Recordings Management
Call Queuing
Call Recording
Call Flow Designer
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use 3CX Clients API
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Wallboard
Switchboard Queue Manager View
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
CRM Integration / Scripting Interface
SLA alerting/reporting

Mobility

Android Client
iOS Client
Windows Client
Mac Client
Web client
Manage the 3CX Client from within the Console
Includes 3CX Tunnel to Avoid NAT Problems

IP Phone Management

Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
Supports Popular SIP Phones

Application Integration

Office 365 (address book only)
Microsoft Outlook
TAPI
Office 365
Salesforce
Microsoft Dynamics
Microsoft Exchange 2013 / LDAP / ODBC
Google Contacts
Exact
Zendesk
Freshdesk
act!
Datev
Hotel Module
Fidelio Certified
Mitel Compatible
Multiline TAPI

Web Conferencing

Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included 25 100 250